Multi-channel contact centre services

EC Group provides comprehensive multi-channel contact centre facilities with live call handling, IVR, fax, e-mail and comprehensive e-commerce solutions for one-off, short-term or ongoing campaigns. We provide proactive management to ensure that our contact centre agents are completely up-to-speed with all the intricacies of every campaign so that we can provide excellent customer care and advice. We know how important a customer is and you can be sure that we'll handle all of your customers in a courteous and professional manner with the highest standards of care and attention to detail.

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