UK Courier Companies – an update

There’s no doubt that business is booming for courier companies in the UK due to record-breaking levels of online shopping. Despite providing a very similar service, there are driving forces behind which delivery company you should trust to carry your goods. 

DPD Comes Top in Poll Results

In October 2020, we published an article which evaluated the UK’s main courier companies based on:

  • The services they offer
  • Reviews from customers
  • The size of their delivery fleet
  • Number of employees
  • Number of locations in the UK

We found that overall, DPD came out on top with the highest customer rating on Trustpilot and the best range of delivery services. Our findings have been reinforced by a recent poll from MoneySavingExpert which surveyed 11,000 people after the Christmas period in 2020. Based on their experiences over the year, customers were asked to rank the main UK-based courier companies from best to worst. DPD received the best ratings and secured the top position for the eighth year in a row, highlighting the company’s commitment to providing exceptional customer service.

Other key insights from the 2020 survey include:

  • Yodel was deemed to be the worst delivery company by the British public
  • Amazon Logistics managed to climb from fifth place in 2019’s survey results to third in 2020
  • Collect + fell from second in 2019 to sixth in 2020
  • Royal Mail managed to retain its position in fourth place

Why Your Chosen Delivery Company is Important

The delivery to your end consumer is the final stage in the fulfilment process and the last chance for you to make a great impression. You are placing your brand’s reputation in the hands of a courier company that has the potential to win or lose future business for you based on the service they provide. If the customer has a poor delivery experience, they may not shop with you again.

Partnering with a reliable delivery company will help to:

  • Satisfy or impress your customers
  • Increase the likelihood of repeat orders
  • Reduce cart abandonment
  • Enhance your brand’s reputation
  • Gain more positive reviews

EC Group Constantly Reviews Courier Company Performance

To ensure we provide the best support to all our clients, we keep all carriers’ performance under review and monitor industry trends. With DPD planning to invest £100m on new vehicles, £40m on technology to improve their service, and £60m on 15 new regional depots, they certainly don’t seem to resting on their laurels and are obviously aiming to retain the top slot. The December 2020 poll certainly reinforces  our view that DPD are currently the pick of the bunch for eCommerce businesses.

If you’d like support in any aspect of your eCommerce fulfilment, including selecting the best courier company, please contact us.

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