Does Your Business Need Same Day Delivery?
It’s a good question and a
hot topic. Consumer demands and buying behaviours are evolving and with this
evolution, both small and big-name brands are stepping into the same-day arena.
But can the challenge of same-day delivery realistically be fulfilled?
A Popular Trend
No doubt you have already ordered
online and enjoyed the moment your delivery arrives later that day. Convenience
reigns supreme and same-day delivery is creeping into our lives. Enthusiastic
retailers keen to reward shoppers and exploit this popular trend are getting
It sounds good but actually
fulfilling a same-day delivery is a huge challenge.
Can you offer sufficiently extensive
geographical coverage? Can you turn the orders around in time? Do you have the
network and capability to deliver your promise to your customers?
The Need Is There
Consumer Insights Survey for 2018
reveals that consumers are willing to
pay more for same-day delivery and retailers are responding. Likewise, the B2B
(Business-to-Business) market can also benefit from the value-added option of
same-day delivery. From production lines and service components to urgent
documents – the need is there.
But whilst same-day delivery can
provide an impressive customer experience, reports over Christmas 2018 suggest that
some e-tailers, notably Asos and Amazon Prime, received backlash for failed
deliveries. Read more here.
Can and should you respond to
this rising demand? Or is same-day delivery an unrealistic goal?
There are important factors for
you to consider:
you process and fulfil orders within such a tight window?
Industry giants have the clout to grasp the
opportunities and offer multiple delivery options, however without their level
of resource you will need a highly effective, super-fast outsourced fulfilment
- Automation and order fulfilment
route you take, every minute matters; from the moment your valued customer
processes an order – right through to their completed delivery. Stock
management, order fulfilment and the same-day
delivery service must all be on point.
Exhaustive and impressive
delivery and fulfilment is not solely reserved for the big brands. As buying
behaviours evolve ensure your business should also evolve.
A same-day delivery offer could
yield your competitive edge and provide a service option that will delight your
customers. But you have to get it right!
EC Group is a specialist
logistics and fulfilment provider. Whilst a traditional logistics operation
offers a standard delivery service, our logistics and fulfilment service includes
the comprehensive, total management of your operation. Such support provides
the opportunity for your business to flourish and meet the increasing demands
of eCommerce fulfilment covering all delivery expectations.
Our extensive network and
capabilities become an extension of yours, producing seamless results you can
rely on. The moment your customer orders everything is quietly taken care of
and your service promises are fulfilled. You will feel our passion and
commitment in the care and support we provide, and so will your customers.
Don’t keep up with industry
trends, lead them.
Get in touch with one of our experienced account managers
to discuss all your eCommerce fulfilment needs.