Outsourced business support specialist EC Group praised for effectiveness of ISO9001 quality management system

With users of outsourced business support services increasingly expecting their suppliers to provide the highest possible levels of quality and value, EC Group’s ISO9001 Quality Management System has been praised as “very effective” by an independent team of external inspectors.

EC Group’s dynamic quality system is applied across all areas of the company’s extensive service offering – including customer contact centres, response handling, fulfilment, warehousing, distribution, mailings, database management, marketing communications, and e-commerce solutions.

The independent audit of EC Group’s ISO9001 Quality Management System found that the system is “well controlled” and demonstrates “a high level of commitment to the requirements of ISO9001-2008 and to continuous improvement”.

The inspectors also praised EC Group’s “very effective system” for planning and managing maintenance and calibration activities.

Chris Long, EC Group’s managing director, says: “This recent re-affirmation of our ISO9001 accreditation demonstrates our ongoing commitment to a quality system which underpins everything we do. More than that, it is independent validation of our commitment to continuous improvement which delivers tangible benefits to all of our clients.”

He adds: “Our quality system is dynamic and we are continuing to invest in technology and methodologies to develop our service offer, streamline our operation, and deliver the best possible value to all our clients.”

EC Group is one of the UK’s leading providers of outsourced marketing fulfilment and logistics services.

Its bespoke, cost-saving services range from handling simple one-off distributions, mailing campaigns and point-of-sale merchandising … through to total project management of design, print, storage, fulfilment and distribution contracts.

The company has over three million cubic feet of secure storage space at its warehouse complexes in Hayes, Middlesex and Grays, Essex. It also has state-of-the-art multi-channel customer contact centres in Hayes and Grays, and a full-service design facility in central London.

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