EC Group provides e-commerce to improve efficiency and reduce operating costs for the BIS.
In December 1997, EC Group won the contract to provide the Department for Business Innovation & Skills with an efficient online catalogue and ordering system. The site was operational by January 1998 with over 1,000 pallets of material in store, a fully operational contact centre and a dedicated fulfilment team. Within months, all measurable performance criteria were being met or exceeded.
NB: The Department for Business Innovation & Skills (BIS) was replaced by Department for Business Energy and Industrial Strategy in July 2016. All content is now available digitally via www.gov.uk/government/publications