In seeking a new resource fulfilment and distribution partner, CAFOD needed to ensure they chose a service provider with the right experience and capability to handle the organisation's current exacting process requirements. They also needed one with the capability, expertise and commitment to help deliver and manage the future operational requirements of their London-based Supporter Services team as it strives to live up to the challenges of a rapidly evolving and highly unpredictable global landscape.
Steve Tassie, Head of Supporter Services, CAFOD, remarked '.. their wide experience in servicing organisations with similar requirements was a major driver in arriving at the decision to appoint EC Group. Their offer was a compelling one, comprising a cost-efficient pricing model - crucially important to us - together with a clear commitment to help us meet the challenges we face in the delivery of a highly flexible, responsive and fully scalable resource distribution service to our supporters throughout England and Wales'.
CAFOD is the official overseas development and relief agency of the Catholic Church in England and Wales.
