EC Group has been appointed to provide fulfilment and customer services for global dance music, club and lifestyle brand Ministry of Sound's relaunched direct-to-consumer website.
Ministryofsound.com features a tighter more refined design and a more intuitive user experience including blogs and features containing the very latest news and happenings from across MSHK's artist portfolio and dance floors. A backend data warehousing and eCRM system tracks and profiles customers preferences and cross sells relevant music, events, merchandise and licensed products from across its brand portfolio which includes HedKandi, Global Underground, Euphoria and HARD2BEAT.
Commenting on the move to EC Group, Chris Wallwork MSHK eCommerce/Web Manager said:
"Ministry of Sound was after a full service fulfilment solution to look after both order fulfilment and customer service. We were in need of exact requirements to handle our high volume of orders as well as the multitude of questions posed to our customer services ranging from order enquiries, club enquiries and general Ministry of Sound questions.
In EC Group, we found the total package that we were after. First class storage facilities that are quickly accessible for their staff as well as totally secure. A happy customer services team that have been exceptional in handling all calls from day one. Diligent and considerate, the service they have given our customers is second to none. The account team has been tremendous. Always available and forthcoming with solutions to tricky situations.
We heard pitches from 8 potential fulfilment solutions. EC Group was best on price and service. From the moment we met them, they put our minds at ease that our business was in capable hands.
I would thoroughly recommend EC Group to any business dealing with small, high turnover products. We look forward to working with EC Group for a long time to come."
