CAFOD appoints outsourced business support specialist EC Group to handle processing and fulfilment of donor requests

CAFOD – the official overseas development and relief agency of the Catholic Church in England and Wales – has appointed EC Group to manage the storage, processing, fulfilment and distribution of its fundraising literature and promotional materials.

EC Group (www.ecgroup.co.uk) is one of the UK’s largest and most experienced providers of specialist outsourced support services for charitable organisations. Its longstanding clients include Christian Aid.

One of the first projects being handled by EC Group is the mailing of special lapel pins to individuals who make donations to CAFOD’s Haiti Appeal.

EC Group has over three million cubic feet of secure storage space at its warehouse complexes in Hayes, Middlesex and Grays, Essex. It also has state-of-the-art multi-channel donor contact centres in Hayes and Grays.

Other support services include secure information and database management, mailings, online solutions, and print-on-demand digital printing of brochures and fundraising literature.

Steve Tassie, CAFOD’s Head of Supporter Services, says: “EC Group’s wide experience in servicing organisations with similar requirements was a major driver in arriving at the decision to appoint them. Their offer was a compelling one, comprising a cost-efficient pricing model which was crucially important to us.”

He adds: “EC Group also demonstrated a clear commitment to help us meet the challenges we face in the delivery of a highly flexible, responsive and fully scalable resource distribution service to our supporters throughout England and Wales.”

Kim Singleton, senior account manager at EC Group, says: “CAFOD has some exacting process requirements because of the rapidly evolving and highly unpredictable global landscape for overseas relief.

“Our role is to help their London-based supporter relations team to meet these challenges and manage their workload and future operational requirements more easily.”

EC Group – which celebrates its 200th anniversary this year – is recognised as the UK’s longest-established handling, fulfilment and distribution company. The firm began providing packing, warehousing and distribution services in 1810 under the name E. Christian & Company.

Today, EC Group combines its 200 years of experience with the latest 21st century technology and processes to provide bespoke outsourced services designed to meet each charitable organisation’s specific requirements.

Tailor-made services typically include multi-channel donor contact centres, response handling, fulfilment, database management, mailings, storage, distribution, logistics, marketing communications, and design.

EC Group puts a heavy emphasis on robust systems and procedures and is fully accredited to key international standards such as ISO 9001 (Quality Management) and ISO 14001 (Environmental Management).

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